Claims Management describes the process that should occur once a workers compensation claim is received. It involves the facilitation of a proper investigation should liability be in question and thereafter compensating the injured worker as quickly as possible. Claims Management also includes the mobilisation of all medical services that along with the employers’ willingness to offer suitable employment will have the injured worker return to work early in a durable and sustainable manner whilst recovering. It involves the planning, managing, and monitoring of the entire process to ensure that the employer and injured worker comply with their lawful requirements to offer suitable duties and return to work.

Every employer needs to exercise good premium Management to ensure that they are paying the correct level of workers compensation premium. At the same time, every employer must also have a good understanding of how to exercise good injury and claims management as the risk of a workplace accident causing injury is always present.

For most employers workers compensation premiums make up a significant portion of an employer’s total insurance spend. Many employers believe that workers compensation premiums cannot be minimised and that Agents / Insurers will manage claims on the employer’s behalf. This is not true. Premiums can be actively minimised via effective injury, claims and premium management. Agents / Insurers are not working in the employer’s or injured worker’s best interests. They exist to ensure that injured workers receive the compensation that they are legally obliged to receive. Just as injured workers can call upon lawyers to try and maximise the compensation that they receive, so can an employer call upon experts such as ReWork to minimise the cost of workplace injuries, claims and their premium.